DHCA Cancellation Policy


Dental Health Care Associates prides itself on providing a comprehensive service to our patients and treating our patients’ oral health and wellbeing with absolute priority. Unfortunately, due to the increasing operational business costs and difficulty filling last minute cancellations, DHCA have had to implement a cancellation fee.

DHCA requires 24 hours' notice for appointment cancellations. Please advise us as soon as possible if you need to reschedule an appointment so we can offer that appointment to someone who is on our waiting list or in need of urgent dental care. Any cancellations or failing to attend with less than 24 hours' notice will incur a $150 fee for 60 minute appointments and $250 for 90 minute appointments.

Our front desk will send you a reminder SMS. Please reply to confirm your appointment or cancel with more than 24 hours' notice.

For any appointments 90 minutes and more, we will require a non-refundable deposit at the dentist's discretion. Thank you for your understanding.

Please contact DHCA with any questions or queries you may have regarding your appointment, appointment time - Ph: 03 9650 2909.